1. Refund Eligibility

Refunds are available for qualifying cancellations made in accordance with our refund timeline. To be eligible for a refund, you must:

Submit a written cancellation request via WhatsApp or email
Provide valid reason for cancellation
Comply with the refund timeline requirements
Ensure no event services have commenced

2. Refund Timeline & Charges

More than 60 days before event

100% refund (minus 10% administrative fee)

30-60 days before event

50% refund (minus 15% administrative fee)

Less than 30 days before event

25% refund (non-refundable at less than 14 days)

Day of event or no-show

No refund - Full payment retained

3. Refund Process

Submit written cancellation request within eligible timeframe
Receive confirmation of refund eligibility within 48 hours
Refund processed within 5-7 business days
Funds returned to original payment method

4. Non-Refundable Items

Administrative and processing fees
Deposits (non-refundable in some cases)
Custom design and planning charges
Vendor confirmations already completed

5. Force Majeure Events

In case of unforeseen circumstances (natural disasters, health emergencies, government restrictions), Karma Events Dubai reserves the right to offer rescheduling or partial refunds at our discretion.

6. Partial Refunds

Partial refunds may be issued if some event services were utilized or if vendor cancellation fees apply. The refund amount will be calculated based on actual services provided.

7. Disputes & Appeals

If you dispute a refund decision, please contact us within 7 days with documentation. We will review your case and respond within 10 business days.

8. No Refund for Modifications

Changes or upgrades to your event are not grounds for refunds. These should be discussed during the booking process.

9. Contact Information

For refund requests and inquiries:

WhatsApp: +971 58 549 0209
Email: hello@karmaeventsdxb.com
Location: Business Bay, Dubai, UAE

Refund Policy